What should I do if I’m not happy with the quality?

If you are not happy with the quality of the products and you wish to send the items back please send them to the below address. Once received back we can then issue a full refund. 


Please note this will be at your own cost and risk as per our terms and conditions: 

RETURNS DEPARTMENT

Gainsborough Giftware

Caldicott Drive

Heapham Road Industrial Estate

Sandars Road 

Gainsborough

DN21 1FJ


Please can you provide a copy of your Order Confirmation or Account Details within the returns parcels. 

More from Returns & Damages
I've received my order but some of my items are damaged
Can I return items?
How to report damages/faults
What is the time limit for reporting damaged items?
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+44 (0) 333 335 5360